P4A Stories, the voices of end-users

My name is Marta Tatjer , I am seventy years old, I was a business woman, and I am now, retired.

I use my Smartphone daily. I have been using smartphones for years. I also have a smart tv and a laptop.

My laptop is a kind of warehouse but not organised as I would like it to be. It’s quite chaotic, I export some “things” to my smart tv and phone,… but not many since I feel it’s a complete chaos and the dialogue between different devices is not fluid.

I find there are many obstacles for people my age. I have a constant feeling of insecurity that my devices will “break” or won’t work properly, or “things” that you are used to accessing will suddenly disappear.

These communication tools are essential for the daily live in our society. These tools have a lot of benefits, but there are also some drawbacks. Personally, I have a strong feeling of insecurity that the tools won’t behave the way I want them to. I feel really frustrated when my devices don’t do what I want them to do, and this happens frequently. On top, it seems to me that the development of these tools and the social usage they have, has made them essential for our day to day live. I have a very strong feeling of dependency, firstly, as “stupid” user and the need of people’s help to get my devices to work, and secondly, since they offer many advantages it seems that you need to use them to be “connected” to society.

Its very interesting what you are doing in Prosperity4All. I would request you PLEASE MAKE TOOLS MORE ACCESSIBLE, EASIER, FOR “STUPID” PEOPLE, FOR BEGINNERS NOT EXPERTS. THESE TOOLS ARE ESSENTIAL.

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